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"The Effect of People on the Supply Chain World: Some Overlooked Issues"

Stanley E. Fawcett, Gregory M. Magnan, and Matthew W. McCarter


First Author :

Stanley E. Fawcett
Professor, Marriott School
Brigham Young University
668 TNRB
Provo, UT 84602

Second Author :

Gregory M. Magnan
Associate Professor, Albers School of Business
Seattle University
Pigott 426
Seattle, WA 98122

Third Author :

Matthew W. McCarter
Doctoral Candidate, University of Illinois
College of Business
202 Survey
1206 S. Sixth Street
Champaign, IL 61820


Abstract :
Some scholars have been so blunt as to claim that information technology is the answer to all the problems facing supply chain managers. We posit that, although information technology integration is necessary for a supply chain to succeed, people are also crucial for supply chain management to succeed. We further propose that managers must take into consideration organizational culture and the education and training of employees to facilitate supply chain collaboration and success. We interviewed 51 senior-level supply chain managers across five channel positions. Findings support our position that management of people is crucial to supply chain integration, and is improved through an accommodating organizational culture. Also, from our findings, we supply a prescription for building supply chain cross-functional manager.
Keywords :
Education and Training, Information Technology, Organizational Culture, Supply Chain Management
Manuscript Received : 2005
Manuscript Published : 2005
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